DELIVERIES

Maxum delivers both Internationally and Australia Wide. At Maxum we use Australia Post eParcel Courier Delivery to efficiently and safely deliver your purchase to your front door. To guarantee efficient delivery, it is best to send your parcel to your workplace/ office or somewhere where there will be someone to receive it between 9am – 5pm. If you are not available at the shipping address at the time the Australia Post courier attempts delivery, a signature card will be left in your letterbox and your parcel will be delivered to your local post office. You can then take the signature card, together with personal identification, to your local post office to collet your parcel.

When dispatching from the online store, orders placed before 12pm (on a business day) will be dispatched the same day, any order received after 12pm will be dispatched the next day.

In the rare occurrence that your MAXUM purchase is damaged when you receive it, please immediately get in contact with us at orders@maxum.com.au and we will review and amend the issue. In the case of a return, delivery costs will not be refunded to you, only the cost of the item purchased.

DELIVERY COSTS

All orders delivered worldwide are delivered for free.

TRACKING YOUR DELIVERY

We want you to have a relaxing shopping experience at Maxum. 
So for your peace of mind, eParcel offer internet shipment tracking. Australia Post eParcels can be can be tracked online at www.eparcel.com.au. This allows you to track your parcel in transit from dispatch from our store to delivery to your door. Your eParcel or eParcel Express tracking number will be e-mailed to you when your parcel has been dispatched.

eParcel takes 2 – 6 business days for delivery. However, please take into consideration credit card authorisation and address verification when estimating how long your product will take to arrive. Furthermore, if you order an item that is temporarily out of stock, we will aim to re-order the item you desire and dispatch that to you as soon as possible. Australia Post does not deliver on Public Holidays.

INTERNATIONAL SHIPPING FAQ

Do you include customs, duties, taxes or handling fees?

We do not calculate these taxes and fees. Additional duty and tax fees may be applied by customs when your parcel arrives to your local post office for delivery. Customs Duty and Taxes are determined by the designated country, and payment of those taxes are the responsibility of the customer. Please contact your local customs office for additional details.

Are my international purchases secured?

International order payments are handled directly at our checkout process. Due to the higher fraud rate with International online orders, we take the necessary precautions to minimize risk both to you and our risk as well when shipping products internationally. Your payment is handled securely and is encrypted for the utmost safety.

Will I be able to check the status of my international order?

Upon completion of your purchase, we will send you a confirmation email and a follow-up with tracking information.

Who can I contact about my international order?

If you have any questions at all regarding your international order, please contact email customer service at orders@maxum.com.au for further inquiries.